Welcome to

HEALTHCARE
QUALITY QUEST
(HQQ)

ABOUT US

We are a highly skilled, friendly team helping healthcare organizations to improve the quality and safety of patient care in the UK and internationally.

We work with National Health Service (NHS), military, private sector, charitable and other organizations in the UK and Ministries of Health and other government bodies in other countries on activities aimed at assuring and improving the quality and safety of patient care.

We have 37 years of experience.

OUR PHILOSOPHY

We believe that the people who provide healthcare services want to do the best for their patients.

We see our role as giving these providers of healthcare services effective, practical and scientifically sound methods and tools to help them improve their practices.

We work as a well-functioning team to design and carry out consultancy projects, teach, and produce clear, practical and evidence-based publications on quality and safety improvement in health care.

WHAT MAKES HQQ UNIQUE

We are … Credible

We are … Analytic

We are … Inspiring

We are … Inventive

We use the
evidence base

We continuously screen the current evidence base on quality and patient safety looking for significant ideas and research findings that clinicians could apply.

We maintain our own substantial library of books and journals about quality and safety in healthcare.

We develop methods and tools

We create scientifically-sound methods and tools that blend the evidence base with practical and effective application in the healthcare workplace.

Our methods for clinical audit, quality improvement and patient safety incident analysis are referred to as ‘gold standard’.

We find
elegant solutions

We are incisive analysts of the way things work now. We are ‘clean thinkers’ of what is possible and how to make it happen.

We have devised workable clinical audit and quality improvement strategies and operational programmes for health systems in diverse countries.

We communicate effectively

We are excellent teachers and writers of technical information about improving and accounting for the quality and safety of patient care.

Our learners tell us they are ‘inspired’ by our courses and workshops. Our clinical audit and quality improvement books are so popular that they have been reprinted many times.

Clients

WHO WE WORK WITH

We have worked with healthcare organizations in all countries in the UK and with all types of healthcare services in all types of settings in the UK Including:

NHS university and general hospitals, community services, and mental health, including forensic, services, and specialist NHS services
Primary care centres
Private sector hospitals and other providers of specialist healthcare services
Public health
Charities that deliver healthcare services
Dental services
Occupational health services
Health education organizations
National organizations supporting healthcare
Military organizations that deliver healthcare services in the UK and abroad
City councils delivering community health services
Large veterinary practices.

We have helped staff working at all levels in these organizations implement effective clinical governance, clinical audit, quality improvement, risk assessment and management, patient safety, incident reporting and analysis and related programmes.

In other countries, we have worked with Ministries of Health and related government and national bodies and developed:

Widely disseminated national strategy documents for clinical excellence, clinical audit and quality improvement
Clinical audits to be carried out on a national basis
Cadres of clinical and specialist staff to become experts in clinical audit and quality improvement through our training courses and workshops
Train-the-trainer packages for staff to extend training on how to carry out clinical audits or quality improvement projects
Hospitalists in training, to support the implementation of clinical governance in their clinical services and carry out substantial quality improvement projects.

Internationally, we have worked with:

Falkland Islands Government Health Service
Health Service Executive South, Ireland
Joint Commission Taiwan
King Fahad Medical City, Riyadh
Ministry of Health and Social Development, The Bahamas
Ministry of Health, Botswana
Ministry of Health, Saudi Arabia
National Guard Health Affairs King Abdulaziz Medical City, Riyadh
Primary Health Care Corporation, Qatar
University of Ferrara, Italy
Vereniging voor Ziekenhuisgeneeskunde (VvZG) (Association for Hospital Medicine), The Netherlands